About the Role
In order to maintain the highest standards for support and client success across the industry, we rely on a team of dedicated, passionate, empathetic, success-driven Client Support Associates. Due to high demand during the months of January, February and March, we're looking for outstanding Client Support Associates to add to our team. Our Client Support Associates must be able to understand client concerns, discover why the client has a particular need and quickly problem solve to find the best solutions available.
This role mainly includes supporting the CQ Roll Call product family, though it can also entail supporting other FiscalNote products.
Support clients over the phone to address their issues and answer support emails/tickets
Write supportive documentation for both clients and internal stakeholders
Interface with Product & Engineering teams to meet user needs
A 4-year college degree or equivalent experience
Excellent verbal and written communication skills
Working knowledge with Microsoft Office (Word, Excel) and Google Suite applications
1-2 years experience in technology-related customer service
1-2 years experience in any profession that involves training or teaching
Experience in a B2B/SaaS environment
Experience using Zendesk or similar customer support/ticket system
Excellent clarity in all types of communication including professional telephone & e-mail etiquette
Excellent time management
Independent, startup mentality
Proactive at resolving issues and with high energy and technical acumen
Track record of maintaining outstanding customer satisfaction and customer service
Passion for government processes, civic engagement and big data
FiscalNote is the leading Issues Management platform. Our mission is to build the world’s most powerful platform for analyzing government risk and opportunity. For organizations facing government impact, FiscalNote is the platform for professionals to plan and execute their organization’s government risk strategy. Organizations rely on FiscalNote because of its accurate and relevant information, cutting-edge analytics, and ease of use. Our fierce curiosity and insatiable urge for the next challenge pours into our company culture.
FiscalNote earned the Top Workplace™ award for our ever growing and diverse company culture bolstered by our company values which are at the core of every decision we make. We are always looking for individuals who are excited and driven by opening data to help impact the world around them.
FiscalNote offers competitive salaries, equity packages, and retirement accounts to ensure we’re all FN owners. We work hard, so we want you to play hard; our open vacation policy and vacation expense contribution help us ensure you’re getting the R&R you need. We offer comprehensive health, vision, and dental insurance options supplemented by a flexible spending account (FSA). We have a slew of other benefits which you can check out at careers.FiscalNote.com.
FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer.
FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.